Shipping and Delivery Policy

Shipping and Delivery Policy

What is the delivery time for products within Cairo and Giza?

The delivery time for products is indicated on each product page and varies from one product to another, but it usually ranges from 10 to 15 business days.

What is the delivery time for products to other governorates?

The delivery time for other governorates is determined with the customer during order confirmation, depending on the customer's governorate and the shipping company's route. Sometimes, an order may be delayed by a few days beyond the specified delivery time due to special circumstances of the shipping company.

How much does shipping cost?

The shipping cost within Cairo and Giza is determined when completing the order through the website or application, depending on the requested product, and the total shipping amount is shown on the order completion page. As for shipping to other governorates, the specific shipping cost for some products is determined during order confirmation with the customer by the order confirmation department, depending on the customer's location and the number of requested products.

Are products installed upon delivery?

For some products that require installation, the product page indicates that the product includes installation service and no additional fees are charged for it. If some products require installation with additional fees, the customer will be informed during order confirmation.

Some products that need to be lifted above the fourth floor require additional shipping costs, which are relative costs determined by the width of the staircase and the number of technicians required to lift the products. This amount is approved by Homix customer service only, not by the shipping company's technicians.