Frequently Asked Questions
Frequently Asked Questions
Can I order a custom-made product not available on your platform?
At Homix, we can produce all types of products available on our platform. If you wish to manufacture a product not available on the platform, our production team will collect all product details and send them to a suitable manufacturer. Pricing will then be determined, and a quote will be sent to the customer. Production will follow within 20 business days. This process is not subject to our cancellation policies as the order is custom-made according to the customer's request. In this case, cancellation is only possible if delivery is delayed beyond the specified period.
At Homix, we can produce all types of products available on our platform. If you wish to manufacture a product not available on the platform, our production team will collect all product details and send them to a suitable manufacturer. Pricing will then be determined, and a quote will be sent to the customer. Production will follow within 20 business days. This process is not subject to our cancellation policies as the order is custom-made according to the customer's request. In this case, cancellation is only possible if delivery is delayed beyond the specified period.
Is my order confirmed as soon as I complete it on the application/website?
Simply completing your order on the platform does not confirm it. To confirm your order, we will contact you by phone using the number provided with the order within 24 hours.
How do I know if the product I want is available for order?
We strive to ensure that all products on our website and application are available and ready for purchase. However, in some cases, certain items may be temporarily out of stock due to high demand or other factors.
How do I track my order?
If you have any questions about the status of your order, please do not hesitate to contact our customer service team on our social media pages, by phone, or by email.
Do you offer installation services?
Most of our furniture comes pre-assembled and ready for use upon delivery. However, if an item requires assembly, it will be clearly stated on the product page. For large items that require on-site assembly and installation, we offer assembly and installation services. Please note that there are some governorates where assembly and installation services are not available. Our customer service team will inform you if your location is within these areas during your order confirmation.
How can I place an order?
To create an order on Homix, you can follow these simple steps: 1. Browse our website to find the product you wish to purchase. 2. Once you find the product you wish to purchase, select the quantity and add it to your shopping cart. 3. Go to the cart and click "Proceed to Checkout." 4. Enter your address and payment details. 5. Review your order to ensure all information is accurate. 6. Click "Complete Purchase" to finalize the purchase.
If you have any questions about the status of your order, please do not hesitate to contact our customer service team on our social media pages, by phone, or by email.
Do you offer installation services?
Most of our furniture comes pre-assembled and ready for use upon delivery. However, if an item requires assembly, it will be clearly stated on the product page. For large items that require on-site assembly and installation, we offer assembly and installation services. Please note that there are some governorates where assembly and installation services are not available. Our customer service team will inform you if your location is within these areas during your order confirmation.
How can I place an order?
To create an order on Homix, you can follow these simple steps: 1. Browse our website to find the product you wish to purchase. 2. Once you find the product you wish to purchase, select the quantity and add it to your shopping cart. 3. Go to the cart and click "Proceed to Checkout." 4. Enter your address and payment details. 5. Review your order to ensure all information is accurate. 6. Click "Complete Purchase" to finalize the purchase.
How long will it take to manufacture and deliver the order?
You can find delivery times on each product page. The delivery time for your furniture will depend on the specific product you ordered and your location. Generally, our delivery times range from 10 to 15 business days from the date of purchase. After placing your order, our team will contact you to inform you of the estimated delivery date. We work with reliable delivery partners to ensure your furniture is delivered safely and on time. Please be aware that delivery times may vary depending on various factors such as shipping location, public holidays, and other external factors beyond our control.